L. Darryl Armstrong
Dr. John Byrne’s Two Preventative Steps – Dealing with Difficult People
Dr. John Byrnes in his book Beyond Conflict notes that the two most important preventative steps we can take in preventing conflict are:...
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Practitioners and Teachers of Collaborative Informed Consent (R)
L. Darryl Armstrong
- May 30, 2011
- 7 min
The Kentucky Press Association Undertakes Strategic Planning to Develop a Dynamic Future Path Forwa
KPA strategic planning – persistence, forethought and commitment ensures outcome exceeds all expectations By Susan Gaffney-Evans and...
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L. Darryl Armstrong
- May 29, 2011
- 2 min
It’s all about relationships – Dealing with difficult people – Bluegrass PRSA June
If there is one thing that seems to have gotten lost as we advance up the ladder of management in the practice of management, public...
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L. Darryl Armstrong
- Feb 8, 2011
- 1 min
Dealing with Low Performers
The Low Performer – Using the D.E.S.K. Approach Most managers and leaders for some reason believe that you should spend 90 plus percent...
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L. Darryl Armstrong
- Nov 15, 2010
- 1 min
TSA Could Use Dr. John Byrne’s Aggression Management Training
The Transportation Security Administration (TSA) and the Department of Homeland Security Secretary Janet Napolitano have yet to realize...
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L. Darryl Armstrong
- Jul 12, 2010
- 1 min
Congressmen and Their Tempers
Chilton, Wisc. -Another Congressman (D-TX) has lost his cool. In dealing with such types, constituents seem to remember that the key is...
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L. Darryl Armstrong
- Jul 12, 2010
- 1 min
Robert Gibbs, The WH and NASA – Who is Telling the Truth?
Chilton, Wisc. — Words do matter. Once again we are seeing the consequences of not getting on and staying on message or trying to change...
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L. Darryl Armstrong
- Jun 25, 2010
- 1 min
ICM Issues 2009 Crisis Report
The overall number of business crises were down significantly in 2009, and more in line with the years 2000 and 2004, but that did not...
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L. Darryl Armstrong
- Jun 24, 2010
- 1 min
Language Matters – No Longer Golfing – No Longer Gulf Spill
The recent revelation that no longer will the President be “golfing” rather he will be “taking a badly needed break to clear his head”...
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L. Darryl Armstrong
- Aug 22, 2008
- 3 min
Are You Responsible for Building Trust?
As a manager or employee do you understand your responsibilities when it comes to reducing aggression? Or do you contribute to it? Those...
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L. Darryl Armstrong
- Apr 22, 2008
- 1 min
ICM Crisis News Annual Report Available
My colleague Larry Smith, President of the Institute of Crisis Management, has released his latest annual report on crisis news for the...
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L. Darryl Armstrong
- Jan 16, 2008
- 1 min
Glenn Beck’s Hospital Video Should Put Every Hospital On Alert
Could it have come at a worse time? Both political parties want to muck around in the business of health care. Every candidate has the...
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L. Darryl Armstrong
- Jan 13, 2008
- 1 min
Put a Client’s Fears to Rest Before Beginning Work on the Project
Be sure to identify the fears that prospective clients have about working with you. It takes some effort, but they will be reluctant to...
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L. Darryl Armstrong
- Sep 7, 2007
- 4 min
A Mutli-part Series: Part 2 – An Assessment of Larry G. Hincker, University of Virginia’
I suspect that when Larry G. Hincker joined Virginia Tech in 1989 he never conceived of the possibility that he would one day be the...
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L. Darryl Armstrong
- Aug 29, 2007
- 5 min
A Multi-Part Series: Part 1 – An Analysis of the Virginia Tech Crisis — Observations and
The deadliest campus shooting in U.S. history occurred this past April. Students, faculty and staff at Virginia Polytechnic Institute and...
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