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Darryl Armstrong
Author, Between The Tracks
Facilitator - Behavioral Psychologist
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Dealing with Difficult People – Where to place your desk
Many people reading this I dare predict maybe sitting in an office where their desk is between them and an escape route. When dealing...
L. Darryl Armstrong
Jun 8, 20111 min read
Dealing with Difficult People – Moving to more private space
When dealing with any personality and attempting to resolve a situation it is always best to remove the person from their source of...
L. Darryl Armstrong
Jun 7, 20111 min read
Descriptions of the Most Difficult Personalities – Dealing with Difficult People
Previously we introduced you to the difficult personality styles. Let’s look at a few characteristics of each. The Sherman Tank really...
L. Darryl Armstrong
Jun 5, 20112 min read
The Most Difficult Personality Styles – How to Deal with Difficult People
Following are the most difficult behavioral styles that we will have to be prepared to effectively deal with as communicators if we want...
L. Darryl Armstrong
Jun 1, 20111 min read
Dr. John Byrne’s Two Preventative Steps – Dealing with Difficult People
Dr. John Byrnes in his book Beyond Conflict notes that the two most important preventative steps we can take in preventing conflict are:...
L. Darryl Armstrong
May 31, 20111 min read
Dealing with difficult people – Act or react? – June 16 – Louisville, Ky
As a behavioral psychologist, I have observed for more than 35-years how economic and social conditions impact human behavior especially...
L. Darryl Armstrong
May 31, 20112 min read
The Kentucky Press Association Undertakes Strategic Planning to Develop a Dynamic Future Path Forwa
KPA strategic planning – persistence, forethought and commitment ensures outcome exceeds all expectations By Susan Gaffney-Evans and...
L. Darryl Armstrong
May 30, 20117 min read
It’s all about relationships – Dealing with difficult people – Bluegrass PRSA June
If there is one thing that seems to have gotten lost as we advance up the ladder of management in the practice of management, public...
L. Darryl Armstrong
May 29, 20112 min read
Building Ownership in Your Organizations
Seventeen years ago, I started my own business, L. Darryl ARMSTRONG and Associates Behavioral Public Relations. I have not had a 40-hour...
L. Darryl Armstrong
May 19, 20111 min read
Hiring and Keeping Good Employees
Most of us know that Donald Trump is good at firing people. If you have ever watched The Apprentice, I suspect that at times you have...
L. Darryl Armstrong
May 14, 20111 min read
When Employees Are Happy
Employees want to believe that their company has a meaningful purpose, says Quint Studer in his book Results That Last. They want to...
L. Darryl Armstrong
May 1, 20111 min read
Helping Leaders to Be Successful
Once a leadership evaluation system is in place, we must focus on helping our leaders be as successful as possible. Highly effective...
L. Darryl Armstrong
Apr 20, 20111 min read
Golden Eagle Customer Service – Honey Kissed Pizza
Storm Lake, IA — It has been a while since I have honored an establishment with a Golden Eagle Customer Service Award but it is about...
L. Darryl Armstrong
Apr 20, 20111 min read
Holding Leaders Accountable
When asked, leaders invariably tell us they need help in setting specific goals and identifying tasks and skills that lead directly to...
L. Darryl Armstrong
Apr 5, 20111 min read
If you can’t measure it, you can’t manage it!
For years, I have been telling my clients that if you can’t measure it, you can’t manage it and although some of them get this sage...
L. Darryl Armstrong
Mar 29, 20111 min read
Leadership practices
Most companies still don’t standardize their leadership best practices. They may have dozens of ways to interview and hire, solve the...
L. Darryl Armstrong
Mar 22, 20111 min read
Excellence or perfection?
It seems that we often confuse the term excellence with perfection says Quint Studer in his book Results That Last. I agree. They are not...
L. Darryl Armstrong
Mar 14, 20111 min read
Stopping the We/They in Organizations
Just what is the we/they phenomena? Simply, it is when we are working within an organization and we make ourselves look better at the...
L. Darryl Armstrong
Mar 3, 20112 min read
“Making the Rounds” – Walk Around Management
Making ‘The Rounds” to Improve Team Performance It is the skill of the leader that makes the difference when developing teams and...
L. Darryl Armstrong
Feb 24, 20111 min read
The Leaders Approach to Developing a Successful Organization
The leaders in your organization, Quint Studer author of Results That Last notes, should meet one-on-one with each of their employees to...
L. Darryl Armstrong
Feb 17, 20111 min read
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