“Service that exceeds the need is the competitive edge for any organization in today’s highly competitive environment.  The journey to...

Last year I had the distinct pleasure of presenting our Customer Service Excellence program for the Carroll County Iowa Chamber of...

I suspect that when Larry G. Hincker joined Virginia Tech in 1989 he never conceived of the possibility that he would one day be the...

The deadliest campus shooting in U.S. history occurred this past April. Students, faculty and staff at Virginia Polytechnic Institute and...

Monday, August 20, 2007 “In early civilizations, fire starters taught others how to keep the flame alive. If they were successful, the...

… to Make Quick Progress When First Starting a Strategic Planning Program Tuesday, August 14, 2007 A few years ago, when I first worked...

Whether an organization, community or a person without a vision we will simply perish Saturday, August 4,2007 No vision and you perish; ...

Sunday, July 29, 2007 Ever wondered how you could keep your name in front of potential clients without seeming “pushy”? Consider doing a...

PERSPECTIVES July 24, 2007 You can increase referrals by becoming known to influential sources whom you have not yet had the opportunity...

PERSPECTIVES July 16, 2007 Being identified as a researcher and one who contributes to the education and advanced of your field of...

PERSPECTIVES July 9, 2007 Consultants, speakers and professionals often spend untold hours on work that is necessary yet not directly...

PERSPECTIVES July 4, 2007 Happy Independence Day! I have been on the road extensively the past 7-days and am now just getting caught up....

Monday, June 25, 2007 When selling to committees, take time to talk to each individual involved in the decision making process. Listen to...