When asked, leaders invariably tell us they need help in setting specific goals and identifying tasks and skills that lead directly to...

For years, I have been telling my clients that if you can’t measure it, you can’t manage it and although some of them get this sage...

Most companies still don’t standardize their leadership best practices. They may have dozens of ways to interview and hire, solve the...

It seems that we often confuse the term excellence with perfection says Quint Studer in his book Results That Last. I agree. They are not...

Just what is the we/they phenomena? Simply, it is when we are working within an organization and we make ourselves look better at the...

The leaders in your organization, Quint Studer author of Results That Last  notes, should meet one-on-one with each of their employees to...

The Low Performer – Using the D.E.S.K. Approach Most managers and leaders for some reason believe that you should spend 90 plus percent...

The Transportation Security Administration (TSA) and the Department of Homeland Security Secretary Janet Napolitano have yet to realize...

The overall number of business crises were down significantly in 2009, and more in line with the years 2000 and 2004, but that did not...

The recent revelation that no longer will the President be “golfing” rather he will be “taking a badly needed break to clear his head”...

As a manager or employee do you understand your responsibilities when it comes to reducing aggression? Or do you contribute to it? Those...

My colleague Larry Smith, President of the Institute of Crisis Management, has released his latest annual report on crisis news for the...

Starbucks nationwide to close for emergency re-training Feb. 26 Sarah Gilbert hits the mark with her latest post. The issue of customer...

Here is what you must do to find the right fit between you and the employee. First, look and interview for “attitude,” which is reflected...

So now you know you have a “driver” personality and/or management style person you need to deal effectively with — how do you do it?...

By H.J.D. Stimpson – Special Correspondent Behold the salesman stereotype-the smooth-talking glad-hander wearing a flashy tie, white...

I suspect that when Larry G. Hincker joined Virginia Tech in 1989 he never conceived of the possibility that he would one day be the...

It’s all about relationships. Kay and I are working this weekend in Middle River, Md for our client Lockheed Martin. The Lockheed Martin...