Following are the most difficult behavioral styles that we will have to be prepared to effectively deal with as communicators if we want...

Dr. John Byrnes in his book Beyond Conflict notes that the two most important preventative steps we can take in preventing conflict are:...

If there is one thing that seems to have gotten lost as we advance up the ladder of management in the practice of management, public...

The Low Performer – Using the D.E.S.K. Approach Most managers and leaders for some reason believe that you should spend 90 plus percent...

The Transportation Security Administration (TSA) and the Department of Homeland Security Secretary Janet Napolitano have yet to realize...

Chilton, Wisc. -Another Congressman (D-TX) has lost his cool. In dealing with such types, constituents seem to remember that the key is...

Chilton, Wisc. — Words do matter. Once again we are seeing the consequences of not getting on and staying on message or trying to change...

The overall number of business crises were down significantly in 2009, and more in line with the years 2000 and 2004, but that did not...

The recent revelation that no longer will the President be “golfing” rather he will be “taking a badly needed break to clear his head”...

My colleague Larry Smith, President of the Institute of Crisis Management, has released his latest annual report on crisis news for the...

Could it have come at a worse time? Both political parties want to muck around in the business of health care. Every candidate has the...

Be sure to identify the fears that prospective clients have about working with you. It takes some effort, but they will be reluctant to...

By H.J.D. Stimpson – Special Correspondent Behold the salesman stereotype-the smooth-talking glad-hander wearing a flashy tie, white...

I suspect that when Larry G. Hincker joined Virginia Tech in 1989 he never conceived of the possibility that he would one day be the...

The deadliest campus shooting in U.S. history occurred this past April. Students, faculty and staff at Virginia Polytechnic Institute and...