L. Darryl ArmstrongApr 213 minCollaborative Informed ConsentHow Heavy Is It?A young lady confidently walked around the room with a raised glass of water while leading a seminar and explained stress management to...
L. Darryl ArmstrongSep 10, 20214 minLeadershipStyles of Leadership in Today’s Society – The Transactional Leader“We herd sheep; we drive cattle; we lead people. Lead me, follow me, or get out of my way,” General George S. Patton. General Patton was...
L. Darryl ArmstrongJun 8, 20195 minCollaborative Informed ConsentHow to Effectively Work with the M-Generation “To prevent or manage a crisis, focus on learning as much as possible as soon as possible so that you will be able to build relationships...
L. Darryl ArmstrongJun 7, 20194 minTeam BuildingTHE MILLENIALS: Who are these people? Chapter 1 of 7The M-Generation “The best crisis to manage is the one you prevent!” Dr. L. Darryl Armstrong speaking to the National Association of...
L. Darryl ArmstrongJun 19, 20174 minPerspectivesForthcoming e-book on the M-GenerationSome of you know my work as a behavioral psychologist and a public involvement consultant. What you may not know is that I have known for...
L. Darryl ArmstrongFeb 22, 20175 minPerspectivesPart 2: How to deal effectively with the M-GenerationPart 2: How to deal effectively with the M-Generation In Part One of this series, we gave some general behavioral insights into the...
L. Darryl ArmstrongNov 5, 20153 minCommunity RelationsMark Twain would be Proud of Paul WolffFinding public servants of the caliber of Paul is difficult in our society. Paul was one of the rare breed that understood the importance...
L. Darryl ArmstrongNov 30, 20111 minAggression ManagementThe Complainer – WhinerThe Complainer – The Whiner This behavioral style drives all of us “up the wall.” Although they are people focused as opposed to task...
L. Darryl ArmstrongNov 22, 20111 minCreating ExcellenceA Week for “Golden Eagle” AwardsWhat do Frisch’s Big Boy, IHOP, Curly’s and Miss Peggy’s have in common? If you were to answer they are all restaurants you would be...
L. Darryl ArmstrongOct 25, 20111 minCommunity RelationsDealing with Difficult Personalities – “The Sniper”Snipers toss the grenade or make the shot and duck behind the tree, says authors Rick Brinkman and Rick Kirschner in their excellent...
L. Darryl ArmstrongJun 30, 20112 minPerspectivesA “Driver” Asks – “What would a good career choice be?”You are a driver. Your are task focused. You want to get the job done and done now. Drivers are not concerned about relationships as much...
L. Darryl ArmstrongJun 14, 20111 minAggression ManagementDealing with Difficult People – The Tank“Tanks” want to roll over you and intimidate you into submission. Fighting back, raising your voice won’t stop their behavior. However,...
L. Darryl ArmstrongJun 9, 20111 minAggression ManagementDealing with Difficult People – Where to place your deskMany people reading this I dare predict maybe sitting in an office where their desk is between them and an escape route. When dealing...
L. Darryl ArmstrongJun 1, 20111 minAggression ManagementThe Most Difficult Personality Styles – How to Deal with Difficult PeopleFollowing are the most difficult behavioral styles that we will have to be prepared to effectively deal with as communicators if we want...
L. Darryl ArmstrongJun 1, 20111 minAggression ManagementDr. John Byrne’s Two Preventative Steps – Dealing with Difficult PeopleDr. John Byrnes in his book Beyond Conflict notes that the two most important preventative steps we can take in preventing conflict are:...
L. Darryl ArmstrongMay 31, 20112 minCreating ExcellenceDealing with difficult people – Act or react? – June 16 – Louisville, KyAs a behavioral psychologist, I have observed for more than 35-years how economic and social conditions impact human behavior especially...
L. Darryl ArmstrongMar 22, 20111 minCreating ExcellenceLeadership practicesMost companies still don’t standardize their leadership best practices. They may have dozens of ways to interview and hire, solve the...
L. Darryl ArmstrongNov 15, 20101 minCommunity RelationsTSA Could Use Dr. John Byrne’s Aggression Management TrainingThe Transportation Security Administration (TSA) and the Department of Homeland Security Secretary Janet Napolitano have yet to realize...
L. Darryl ArmstrongJul 13, 20101 minAggression ManagementCongressmen and Their TempersChilton, Wisc. -Another Congressman (D-TX) has lost his cool. In dealing with such types, constituents seem to remember that the key is...
L. Darryl ArmstrongJan 31, 20085 minPerspectives“Local firm thinking outside the box”Bobbie Foust and I worked together at the Tribune Courier and Leisure Scene in Benton in the late 1960s and early 1970s. I have alway...