We all have those days when we go to work and can’t focus. Often, it is due to stress, personal issues, or distractions. Research shows...

A young lady confidently walked around the room with a raised glass of water while leading a seminar and explained stress management to...

“We herd sheep; we drive cattle; we lead people. Lead me, follow me, or get out of my way,” General George S. Patton. General Patton was...

“To prevent or manage a crisis, focus on learning as much as possible as soon as possible so that you will be able to build relationships...

The M-Generation “The best crisis to manage is the one you prevent!” Dr. L. Darryl Armstrong speaking to the National Association of...

Some of you know my work as a behavioral psychologist and a public involvement consultant. What you may not know is that I have known for...

Part 2: How to deal effectively with the M-Generation In Part One of this series, we gave some general behavioral insights into the...

Finding public servants of the caliber of Paul is difficult in our society. Paul was one of the rare breed that understood the importance...

The Complainer – The Whiner This behavioral style drives all of us “up the wall.” Although they are people focused as opposed to task...

What do Frisch’s Big Boy, IHOP, Curly’s and Miss Peggy’s have in common? If you were to answer they are all restaurants you would be...

Snipers toss the grenade or make the shot and duck behind the tree, says authors Rick Brinkman and Rick Kirschner in their excellent...

You are a driver. Your are task focused. You want to get the job done and done now. Drivers are not concerned about relationships as much...

“Tanks” want to roll over you and intimidate you into submission. Fighting back, raising your voice won’t stop their behavior.  However,...

Many people reading this I dare predict maybe sitting in an office where their desk is between them and an escape route. When dealing...

Following are the most difficult behavioral styles that we will have to be prepared to effectively deal with as communicators if we want...

Dr. John Byrnes in his book Beyond Conflict notes that the two most important preventative steps we can take in preventing conflict are:...

As a behavioral psychologist, I have observed for more than 35-years how economic and social conditions impact human behavior especially...

Most companies still don’t standardize their leadership best practices. They may have dozens of ways to interview and hire, solve the...

The Transportation Security Administration (TSA) and the Department of Homeland Security Secretary Janet Napolitano have yet to realize...

Chilton, Wisc. -Another Congressman (D-TX) has lost his cool. In dealing with such types, constituents seem to remember that the key is...