Dealing with Difficult People – The Tank

“Tanks” want to roll over you and intimidate you into submission. Fighting back, raising your voice won’t stop their behavior.  However, one simple and easy technique to get their attention is to use their name over and over again until you have their attention. Learn how to use this technique and others at lunch with me Thursday, June 16th at the Bristol in Louisville.  More details and reservations at http://www.bluegrassprsa.org