L. Darryl Armstrong
We choose how we respond to life
When a crisis erupts, good people will stand up to any situation and overcome it. I have seen it time and again in my personal and...
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Practitioners and Teachers of Collaborative Informed Consent (R)
L. Darryl Armstrong
- Mar 22, 2020
- 1 min
Crisis Communications: Relations and One Voice
To build integrity and credibility during a crisis you need one well-trained and articulate spokesperson with subject matter experts who...
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L. Darryl Armstrong
- Mar 8, 2017
- 4 min
Part 3 – The Greatest Complaint – The Millennial Sense of Entitlement
“Yes, I am entitled to apply for a vice president’s job. I was a community organizer for two years and have been here a year already”!...
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L. Darryl Armstrong
- Aug 25, 2013
- 5 min
Solve problems by involving those who have them
In 1973, I was fortunate enough to be selected for a position at what was then the Tennessee Valley Authority’s Land Between The Lakes. I...
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L. Darryl Armstrong
- Aug 5, 2013
- 1 min
Marissa “Exceeds the Need” Hampton Inn Liverpool, NY – “Golden Eagle Award&#
Since I travel extensively and stay in various Hampton Inns and Hilton properties (and numerous other hotels as well) I have the...
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L. Darryl Armstrong
- Jul 2, 2012
- 5 min
Joe Elgar, Bellman – Receives “Golden Eagle” recognition – Marriott Renaissance LAX
From the back of the bay on Eddy Creek, Ky – Many of you know that a part of our portfolio at L. Darryl ARMSTRONG and Associates...
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L. Darryl Armstrong
- Nov 21, 2011
- 1 min
A Week for “Golden Eagle” Awards
What do Frisch’s Big Boy, IHOP, Curly’s and Miss Peggy’s have in common? If you were to answer they are all restaurants you would be...
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L. Darryl Armstrong
- Nov 11, 2011
- 1 min
The Lost Art of Writing Thank You Notes
With all the Occupy this and that and all the hoopla around it reinforcing modern society’s drive to teach and seemingly even reward rude...
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L. Darryl Armstrong
- Nov 3, 2011
- 2 min
Creating Excellence in Customer Service
Granted I teach hospitality training and was involved in the business for many years… Recently, I called a prominent area restaurant to...
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L. Darryl Armstrong
- Jun 1, 2011
- 1 min
The Most Difficult Personality Styles – How to Deal with Difficult People
Following are the most difficult behavioral styles that we will have to be prepared to effectively deal with as communicators if we want...
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L. Darryl Armstrong
- May 30, 2011
- 7 min
The Kentucky Press Association Undertakes Strategic Planning to Develop a Dynamic Future Path Forwa
KPA strategic planning – persistence, forethought and commitment ensures outcome exceeds all expectations By Susan Gaffney-Evans and...
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L. Darryl Armstrong
- May 29, 2011
- 2 min
It’s all about relationships – Dealing with difficult people – Bluegrass PRSA June
If there is one thing that seems to have gotten lost as we advance up the ladder of management in the practice of management, public...
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L. Darryl Armstrong
- May 19, 2011
- 1 min
Building Ownership in Your Organizations
Seventeen years ago, I started my own business, L. Darryl ARMSTRONG and Associates Behavioral Public Relations. I have not had a 40-hour...
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L. Darryl Armstrong
- May 1, 2011
- 1 min
When Employees Are Happy
Employees want to believe that their company has a meaningful purpose, says Quint Studer in his book Results That Last. They want to...
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L. Darryl Armstrong
- Apr 20, 2011
- 1 min
Golden Eagle Customer Service – Honey Kissed Pizza
Storm Lake, IA — It has been a while since I have honored an establishment with a Golden Eagle Customer Service Award but it is about...
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L. Darryl Armstrong
- Apr 5, 2011
- 1 min
Holding Leaders Accountable
When asked, leaders invariably tell us they need help in setting specific goals and identifying tasks and skills that lead directly to...
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L. Darryl Armstrong
- Mar 29, 2011
- 1 min
If you can’t measure it, you can’t manage it!
For years, I have been telling my clients that if you can’t measure it, you can’t manage it and although some of them get this sage...
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L. Darryl Armstrong
- Mar 3, 2011
- 2 min
Stopping the We/They in Organizations
Just what is the we/they phenomena? Simply, it is when we are working within an organization and we make ourselves look better at the...
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L. Darryl Armstrong
- Feb 24, 2011
- 1 min
“Making the Rounds” – Walk Around Management
Making ‘The Rounds” to Improve Team Performance It is the skill of the leader that makes the difference when developing teams and...
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L. Darryl Armstrong
- Feb 17, 2011
- 1 min
The Leaders Approach to Developing a Successful Organization
The leaders in your organization, Quint Studer author of Results That Last notes, should meet one-on-one with each of their employees to...
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