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L. Darryl ARMSTRONG Ph.D. and Associates Behavioral Public Relations 

Practitioners and Teachers of Collaborative Informed Consent (R)

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    ldarrylarmstrong@gmail.com

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    • All Posts
    • Collaborative Informed Consent
    • Strategic planning
    • Conflict Prevention and Management
    • Behavioral Personality Styles
    • Behavioral Public Relations
    • Aggression Management
    • Business Continuity Planning
    • Community Relations
    • Consulting
    • Creating Excellence
    • Crisis Management
    • Crisis Planning
    • Customer Service Excellence
    • Emergency Operations Planning
    • Dealing with Difficult People
    • Leadership
    • Management Styles
    • Managing Conflict
    • Managing Change
    • Memorable Customer Service
    • Media
    • Perspectives
    • Quint Studer
    • Stakeholder Communications
    • Team Building
    L. Darryl Armstrong
    • Mar 22, 2020
    • 1 min
    Crisis Management

    Crisis Communications: Relations and One Voice

    To build integrity and credibility during a crisis you need one well-trained and articulate spokesperson with subject matter experts who...
    2 views0 comments
    Part 3 – The Greatest Complaint – The Millennial Sense of Entitlement
    L. Darryl Armstrong
    • Mar 8, 2017
    • 4 min
    Community Relations

    Part 3 – The Greatest Complaint – The Millennial Sense of Entitlement

    “Yes, I am entitled to apply for a vice president’s job. I was a community organizer for two years and have been here a year already”!...
    0 views0 comments
    L. Darryl Armstrong
    • Aug 25, 2013
    • 5 min
    Community Relations

    Solve problems by involving those who have them

    In 1973, I was fortunate enough to be selected for a position at what was then the Tennessee Valley Authority’s Land Between The Lakes. I...
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    L. Darryl Armstrong
    • Aug 5, 2013
    • 1 min
    Creating Excellence

    Marissa “Exceeds the Need” Hampton Inn Liverpool, NY – “Golden Eagle Award&#

    Since I travel extensively and stay in various Hampton Inns and Hilton properties (and numerous other hotels as well) I have the...
    0 views0 comments
    L. Darryl Armstrong
    • Jul 2, 2012
    • 5 min
    Creating Excellence

    Joe Elgar, Bellman – Receives “Golden Eagle” recognition – Marriott Renaissance LAX

    From the back of the bay on Eddy Creek, Ky – Many of you know that a part of our portfolio at L. Darryl ARMSTRONG and Associates...
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    L. Darryl Armstrong
    • Nov 22, 2011
    • 1 min
    Creating Excellence

    A Week for “Golden Eagle” Awards

    What do Frisch’s Big Boy, IHOP, Curly’s and Miss Peggy’s have in common? If you were to answer they are all restaurants you would be...
    0 views0 comments
    L. Darryl Armstrong
    • Nov 11, 2011
    • 1 min
    Perspectives

    The Lost Art of Writing Thank You Notes

    With all the Occupy this and that and all the hoopla around it reinforcing modern society’s drive to teach and seemingly even reward rude...
    0 views0 comments
    L. Darryl Armstrong
    • Nov 3, 2011
    • 2 min
    Creating Excellence

    Creating Excellence in Customer Service

    Granted I teach hospitality training and was involved in the business for many years… Recently, I called a prominent area restaurant to...
    0 views0 comments
    L. Darryl Armstrong
    • Jun 1, 2011
    • 1 min
    Aggression Management

    The Most Difficult Personality Styles – How to Deal with Difficult People

    Following are the most difficult behavioral styles that we will have to be prepared to effectively deal with as communicators if we want...
    0 views0 comments
    L. Darryl Armstrong
    • May 30, 2011
    • 7 min
    Managing Change

    The Kentucky Press Association Undertakes Strategic Planning to Develop a Dynamic Future Path Forwa

    KPA strategic planning –  persistence, forethought and commitment ensures outcome exceeds all expectations By Susan Gaffney-Evans and...
    0 views0 comments
    L. Darryl Armstrong
    • May 29, 2011
    • 2 min
    Aggression Management

    It’s all about relationships – Dealing with difficult people – Bluegrass PRSA June

    If there is one thing that seems to have gotten lost as we advance up the ladder of management in the practice of management, public...
    0 views0 comments
    L. Darryl Armstrong
    • May 19, 2011
    • 1 min
    Creating Excellence

    Building Ownership in Your Organizations

    Seventeen years ago, I started my own business,  L. Darryl ARMSTRONG and Associates Behavioral Public Relations. I have not had a 40-hour...
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    L. Darryl Armstrong
    • May 1, 2011
    • 1 min
    Creating Excellence

    When Employees Are Happy

    Employees want to believe that their company has a meaningful purpose, says Quint Studer in his book Results That Last.  They want to...
    0 views0 comments
    L. Darryl Armstrong
    • Apr 21, 2011
    • 1 min
    Customer Service Excellence

    Golden Eagle Customer Service – Honey Kissed Pizza

    Storm Lake, IA — It has been a while since I have honored an establishment with a Golden Eagle Customer Service Award but it is about...
    0 views0 comments
    L. Darryl Armstrong
    • Apr 6, 2011
    • 1 min
    Creating Excellence

    Holding Leaders Accountable

    When asked, leaders invariably tell us they need help in setting specific goals and identifying tasks and skills that lead directly to...
    0 views0 comments
    L. Darryl Armstrong
    • Mar 29, 2011
    • 1 min
    Creating Excellence

    If you can’t measure it, you can’t manage it!

    For years, I have been telling my clients that if you can’t measure it, you can’t manage it and although some of them get this sage...
    0 views0 comments
    L. Darryl Armstrong
    • Mar 3, 2011
    • 2 min
    Managing Conflict

    Stopping the We/They in Organizations

    Just what is the we/they phenomena? Simply, it is when we are working within an organization and we make ourselves look better at the...
    0 views0 comments
    L. Darryl Armstrong
    • Feb 24, 2011
    • 1 min
    Managing Change

    “Making the Rounds” – Walk Around Management

    Making ‘The Rounds” to Improve Team Performance It is the skill of the leader that makes the difference when developing teams and...
    0 views0 comments
    L. Darryl Armstrong
    • Feb 17, 2011
    • 1 min
    Perspectives

    The Leaders Approach to Developing a Successful Organization

    The leaders in your organization, Quint Studer author of Results That Last  notes, should meet one-on-one with each of their employees to...
    0 views0 comments
    L. Darryl Armstrong
    • Feb 8, 2011
    • 1 min
    Managing Conflict

    Dealing with Low Performers

    The Low Performer – Using the D.E.S.K. Approach Most managers and leaders for some reason believe that you should spend 90 plus percent...
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