To build integrity and credibility during a crisis you need one well-trained and articulate spokesperson with subject matter experts who...

“Yes, I am entitled to apply for a vice president’s job. I was a community organizer for two years and have been here a year already”!...

In 1973, I was fortunate enough to be selected for a position at what was then the Tennessee Valley Authority’s Land Between The Lakes. I...

Since I travel extensively and stay in various Hampton Inns and Hilton properties (and numerous other hotels as well) I have the...

From the back of the bay on Eddy Creek, Ky – Many of you know that a part of our portfolio at L. Darryl ARMSTRONG and Associates...

What do Frisch’s Big Boy, IHOP, Curly’s and Miss Peggy’s have in common? If you were to answer they are all restaurants you would be...

With all the Occupy this and that and all the hoopla around it reinforcing modern society’s drive to teach and seemingly even reward rude...

Granted I teach hospitality training and was involved in the business for many years… Recently, I called a prominent area restaurant to...

Following are the most difficult behavioral styles that we will have to be prepared to effectively deal with as communicators if we want...

KPA strategic planning –  persistence, forethought and commitment ensures outcome exceeds all expectations By Susan Gaffney-Evans and...

If there is one thing that seems to have gotten lost as we advance up the ladder of management in the practice of management, public...

Seventeen years ago, I started my own business,  L. Darryl ARMSTRONG and Associates Behavioral Public Relations. I have not had a 40-hour...

Employees want to believe that their company has a meaningful purpose, says Quint Studer in his book Results That Last.  They want to...

Storm Lake, IA — It has been a while since I have honored an establishment with a Golden Eagle Customer Service Award but it is about...

When asked, leaders invariably tell us they need help in setting specific goals and identifying tasks and skills that lead directly to...

For years, I have been telling my clients that if you can’t measure it, you can’t manage it and although some of them get this sage...

Just what is the we/they phenomena? Simply, it is when we are working within an organization and we make ourselves look better at the...

Making ‘The Rounds” to Improve Team Performance It is the skill of the leader that makes the difference when developing teams and...

The leaders in your organization, Quint Studer author of Results That Last  notes, should meet one-on-one with each of their employees to...

The Low Performer – Using the D.E.S.K. Approach Most managers and leaders for some reason believe that you should spend 90 plus percent...