Starbucks nationwide to close for emergency re-training Feb. 26 Sarah Gilbert hits the mark with her latest post. The issue of customer...

When dealing with small and sometimes more impoverished clients, it’s usually in your best interest to charge a fee (even if it is small)...

Bobbie Foust and I worked together at the Tribune Courier and Leisure Scene in Benton in the late 1960s and early 1970s. I have alway...

Here is what you must do to find the right fit between you and the employee. First, look and interview for “attitude,” which is reflected...

In the January 15, 2008 issue of Bottom Line Personal, there is an article about a man who wrote a book entitled, “How Starbucks Saved My...

Don’t accept a request for a reduction in your fee unless the client is willing to reduce the scope work.Bargaining makes you less...

Be sure to identify the fears that prospective clients have about working with you. It takes some effort, but they will be reluctant to...

(My apologies to all – the post I sent out last night had some spelling errors that have now been corrected. This happens when I write it...

Tybee Island, Ga. — There is probably nothing more traumatic for a pet owner than to be on vacation and have their beloved pet get sick....

As you know, if you are reading this blog as one of the regular 1200 or so folks that we reach out to periodically, I am always on the...

My friends and colleagues Mark Prosser and Todd Erskine, members of the law enforcement team in Storm Lake, Ia. recently shared a video...

Inette Cayce took notes, asked questions and participated in the G-marketing workshop I presented to the Hopkinsville Christian County...

So now you know you have a “driver” personality and/or management style person you need to deal effectively with — how do you do it?...

So you think/feel that your boss, your significant other, or your employee is a driver. But how do you know that they are drivers? Well,...

By H.J.D. Stimpson – Special Correspondent Behold the salesman stereotype-the smooth-talking glad-hander wearing a flashy tie, white...

BABY BOOMERS: 1943-1960 Baby Boomers are ages 38 to 55. The first Baby Boomer in fact applied for their social security yesterday on line...

When Carole Bailey asks a favor, I simply can’t resist. Carole is the widow of my friend and “brother” Doug Bailey and the sister of my...

The GI and Silent Generations – Part One Consider this situation – your management team is made up of “Baby Boomers”. Your staff is made...

If our customers drive us to be better as business people then we are destined to get valuable customer feedback and react to it so we...

Pam Reed, owner, baker and cook at Tea Thyme and Toast Eatery in Eddyville, Ky has developed a cadre of “raving customers” the past few...