L. Darryl Armstrong
What I learned from Sgt. Wally Bryan – Use of Voice
Most folks would never suspect the fellow explaining the habits of a raccoon to a bunch of 8-year olds was formerly a grizzled old Sgt....
Practitioners and Teachers of Collaborative Informed Consent (R)
L. Darryl Armstrong
- Mar 22
- 5 min
Addressing Fear, Worry, and Anxiety
Everyone I know, myself included, wants to feel that we are normal as much as the next person. But what is expected in society to conform...
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L. Darryl Armstrong
- Jun 5, 2017
- 7 min
Part 7 – The Millennials are different; use those differences to your organization’s benefit
Remember what we have learned from the previous articles about the sociological and psychological make-ups of Millennials? Primarily,...
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L. Darryl Armstrong
- Jun 4, 2017
- 4 min
Kathy Griffin, a victim? How lawyers tried to reposition pathetic behavior for their client
The Kathy Griffin debacle is the drama of the week for Hollywood celebrities attempting to regain purchase with the American public....
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L. Darryl Armstrong
- Mar 4, 2016
- 4 min
“Talk to me” — Confessions of two life-long negotiators
Detective Frank Hunt has a distinguished 30-year career with the 110th precinct in New York City. He has seen most all of it when it...
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L. Darryl Armstrong
- Sep 2, 2013
- 4 min
Eight steps for diffusing anger
“I am mad as hell and I am not going to take this anymore!” said Howard Beale, the long-time news anchor for the USB evening news in the...
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L. Darryl Armstrong
- Aug 8, 2012
- 1 min
Each impression you make will – temporarily, at least – be your last. Always make it strong!
Each impression you make will – temporarily, at least – be your last. Always make it strong. – Harry Beckwith author of Selling the...
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L. Darryl Armstrong
- Mar 8, 2012
- 1 min
The Lost Art of Listening
The other day at the airport I was sitting and reading a business article and enjoying my coffee. A man, whom I had never met name sat...
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L. Darryl Armstrong
- Nov 30, 2011
- 1 min
The Complainer – Whiner
The Complainer – The Whiner This behavioral style drives all of us “up the wall.” Although they are people focused as opposed to task...
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L. Darryl Armstrong
- Nov 18, 2011
- 1 min
The Failure to Communicate
Too often I hear that old line – I think we have a failure to communicate – it always distresses me because IF this is really the issue...
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L. Darryl Armstrong
- Nov 17, 2011
- 1 min
Faciliation —
Facilitation is the learned skill of making it easier for people to get from point A to point B through a process of dialogue and...
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L. Darryl Armstrong
- Oct 31, 2011
- 1 min
Dealing with Difficult People – The Know-It-All
Know-It-Alls (KIAs) are knowledgeable and very competent people, highly assertive and outspoken in their viewpoints, according to Drs....
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L. Darryl Armstrong
- Oct 24, 2011
- 1 min
Dealing with Difficult Personalities – “The Sniper”
Snipers toss the grenade or make the shot and duck behind the tree, says authors Rick Brinkman and Rick Kirschner in their excellent...
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L. Darryl Armstrong
- Oct 14, 2011
- 2 min
Dealing with the “Amiables” in your life
Okay, so I readily admit it – I am an Driving-Amiable! I want to get the job done while still maintaining good relationships with...
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L. Darryl Armstrong
- Sep 26, 2011
- 2 min
Dealing effectively with “Analyticals” in Your Life
Dealing with Analyticals Analyticals by nature are thinkers and process people. They don’t like surprises and they certainly don’t like a...
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L. Darryl Armstrong
- Jun 14, 2011
- 1 min
Dealing with Difficult People – The Tank
“Tanks” want to roll over you and intimidate you into submission. Fighting back, raising your voice won’t stop their behavior. However,...
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L. Darryl Armstrong
- Jun 9, 2011
- 1 min
Dealing with Difficult People? Learn to breathe!
We can never be successful dealing with difficult people unless we first learn how to control our own emotions. One of the first steps in...
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L. Darryl Armstrong
- Jun 8, 2011
- 1 min
Dealing with Difficult People – Where to place your desk
Many people reading this I dare predict maybe sitting in an office where their desk is between them and an escape route. When dealing...
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L. Darryl Armstrong
- Jun 7, 2011
- 1 min
Dealing with Difficult People – Moving to more private space
When dealing with any personality and attempting to resolve a situation it is always best to remove the person from their source of...
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L. Darryl Armstrong
- Jun 5, 2011
- 2 min
Descriptions of the Most Difficult Personalities – Dealing with Difficult People
Previously we introduced you to the difficult personality styles. Let’s look at a few characteristics of each. The Sherman Tank really...
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