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L. Darryl ARMSTRONG Ph.D. and Associates Behavioral Public Relations 

Practitioners and Teachers of Collaborative Informed Consent (R)

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    ldarrylarmstrong@gmail.com

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    • All Posts
    • Collaborative Informed Consent
    • Strategic planning
    • Conflict Prevention and Management
    • Behavioral Personality Styles
    • Behavioral Public Relations
    • Aggression Management
    • Business Continuity Planning
    • Community Relations
    • Consulting
    • Creating Excellence
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    • Dealing with Difficult People
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    • Management Styles
    • Managing Conflict
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    • Memorable Customer Service
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    L. Darryl Armstrong
    • Mar 28
    • 1 min
    Aggression Management

    What I learned from Sgt. Wally Bryan – Use of Voice

    Most folks would never suspect the fellow explaining the habits of a raccoon to a bunch of 8-year olds was formerly a grizzled old Sgt....
    11 views0 comments
    L. Darryl Armstrong
    • Mar 22
    • 5 min
    Aggression Management

    Addressing Fear, Worry, and Anxiety

    Everyone I know, myself included, wants to feel that we are normal as much as the next person. But what is expected in society to conform...
    9 views0 comments
    Part 7 – The Millennials are different; use those differences to your organization’s benefit
    L. Darryl Armstrong
    • Jun 5, 2017
    • 7 min
    Aggression Management

    Part 7 – The Millennials are different; use those differences to your organization’s benefit

    Remember what we have learned from the previous articles about the sociological and psychological make-ups of Millennials?  Primarily,...
    0 views0 comments
    Kathy Griffin, a victim?  How  lawyers tried to reposition pathetic behavior for their client
    L. Darryl Armstrong
    • Jun 4, 2017
    • 4 min
    Aggression Management

    Kathy Griffin, a victim?  How  lawyers tried to reposition pathetic behavior for their client

    The Kathy Griffin debacle is the drama of the week for Hollywood celebrities attempting to regain purchase with the American public....
    0 views0 comments
    L. Darryl Armstrong
    • Mar 4, 2016
    • 4 min
    Aggression Management

    “Talk to me” — Confessions of two life-long negotiators

    Detective Frank Hunt has a distinguished 30-year career with the 110th precinct in New York City. He has seen most all of it when it...
    0 views0 comments
    L. Darryl Armstrong
    • Sep 2, 2013
    • 4 min
    Community Relations

    Eight steps for diffusing anger

    “I am mad as hell and I am not going to take this anymore!” said Howard Beale, the long-time news anchor for the USB evening news in the...
    0 views0 comments
    L. Darryl Armstrong
    • Aug 8, 2012
    • 1 min
    Aggression Management

    Each impression you make will – temporarily, at least – be your last. Always make it strong!

    Each impression you make will – temporarily, at least – be your last. Always make it strong. – Harry Beckwith author of Selling the...
    0 views0 comments
    L. Darryl Armstrong
    • Mar 8, 2012
    • 1 min
    Community Relations

    The Lost Art of Listening

    The other day at the airport I was sitting and reading a business article and enjoying my coffee. A man, whom I had never met name sat...
    0 views0 comments
    L. Darryl Armstrong
    • Nov 30, 2011
    • 1 min
    Aggression Management

    The Complainer – Whiner

    The Complainer – The Whiner This behavioral style drives all of us “up the wall.” Although they are people focused as opposed to task...
    0 views0 comments
    L. Darryl Armstrong
    • Nov 18, 2011
    • 1 min
    Community Relations

    The Failure to Communicate

    Too often I hear that old line – I think we have a failure to communicate – it always distresses me because IF this is really the issue...
    0 views0 comments
    L. Darryl Armstrong
    • Nov 18, 2011
    • 1 min
    Community Relations

    Faciliation —

    Facilitation is the learned skill of making it easier for people to get from point A to point B  through a process of dialogue and...
    0 views0 comments
    L. Darryl Armstrong
    • Oct 31, 2011
    • 1 min
    Aggression Management

    Dealing with Difficult People – The Know-It-All

    Know-It-Alls (KIAs) are knowledgeable and very competent people, highly assertive and outspoken in their viewpoints, according to Drs....
    0 views0 comments
    L. Darryl Armstrong
    • Oct 25, 2011
    • 1 min
    Community Relations

    Dealing with Difficult Personalities – “The Sniper”

    Snipers toss the grenade or make the shot and duck behind the tree, says authors Rick Brinkman and Rick Kirschner in their excellent...
    0 views0 comments
    L. Darryl Armstrong
    • Oct 14, 2011
    • 2 min
    Community Relations

    Dealing with the “Amiables” in your life

    Okay, so I readily admit it – I am an Driving-Amiable!  I want to get the job done while still maintaining good relationships with...
    0 views0 comments
    L. Darryl Armstrong
    • Sep 26, 2011
    • 2 min
    Aggression Management

    Dealing effectively with “Analyticals” in Your Life

    Dealing with Analyticals Analyticals by nature are thinkers and process people. They don’t like surprises and they certainly don’t like a...
    1 view0 comments
    L. Darryl Armstrong
    • Jun 14, 2011
    • 1 min
    Aggression Management

    Dealing with Difficult People – The Tank

    “Tanks” want to roll over you and intimidate you into submission. Fighting back, raising your voice won’t stop their behavior.  However,...
    7 views0 comments
    L. Darryl Armstrong
    • Jun 9, 2011
    • 1 min
    Community Relations

    Dealing with Difficult People? Learn to breathe!

    We can never be successful dealing with difficult people unless we first learn how to control our own emotions. One of the first steps in...
    0 views0 comments
    L. Darryl Armstrong
    • Jun 9, 2011
    • 1 min
    Aggression Management

    Dealing with Difficult People – Where to place your desk

    Many people reading this I dare predict maybe sitting in an office where their desk is between them and an escape route. When dealing...
    0 views0 comments
    L. Darryl Armstrong
    • Jun 7, 2011
    • 1 min
    Aggression Management

    Dealing with Difficult People – Moving to more private space

    When dealing with any personality and attempting to resolve a situation it is always best to remove the person from their source of...
    0 views0 comments
    L. Darryl Armstrong
    • Jun 5, 2011
    • 2 min
    Community Relations

    Descriptions of the Most Difficult Personalities – Dealing with Difficult People

    Previously we introduced you to the difficult personality styles. Let’s look at a few characteristics of each. The Sherman Tank really...
    0 views0 comments
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