L. Darryl Armstrong
University of Texas Response to al-Qaida – Doesn’t Meet My Criteria of a Good Crisis Re
The University of Texas has evacuated all their campus buildings due to a bomb threat from supposedly an al-Qaida operative. The...
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L. Darryl Armstrong
Jul 18, 20122 min
Penn State continues to deal with “after-shocks” of Sandusky case
Nightmares are terrifying. Penn State’s initial bungling of the “simmering crisis” involving convicted felon Jerry Sandusky was only the...
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L. Darryl Armstrong
Jul 12, 20122 min
A crisis underway … a “false flag” or a real incident?
http://www.infowars.com/tsa-agents-laugh-at-deaf-man-call-him-fing-deafie-steal-his-candy/ A crisis underway … a “false flag” or a real...
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L. Darryl Armstrong
Jun 25, 20121 min
The importance of crisis planning, management and communication
How an organization communicates its story to the public during a crisis is as important today as how prepared the organization is to...
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L. Darryl Armstrong
May 1, 20123 min
Public involvement and engagement is never easy
Recently we were informed by one of our contractors that our facilitation services were no longer needed. They, or the client (a state...
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L. Darryl Armstrong
Mar 8, 20121 min
The Lost Art of Listening
The other day at the airport I was sitting and reading a business article and enjoying my coffee. A man, whom I had never met name sat...
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L. Darryl Armstrong
Nov 30, 20111 min
The Complainer – Whiner
The Complainer – The Whiner This behavioral style drives all of us “up the wall.” Although they are people focused as opposed to task...
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L. Darryl Armstrong
Nov 18, 20111 min
The Failure to Communicate
Too often I hear that old line – I think we have a failure to communicate – it always distresses me because IF this is really the issue...
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L. Darryl Armstrong
Nov 17, 20111 min
Faciliation —
Facilitation is the learned skill of making it easier for people to get from point A to point B through a process of dialogue and...
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L. Darryl Armstrong
Nov 14, 20111 min
The Old Rule of PR Doesn’t Work Any More
So, Michael Moore, the film-maker says he is not rich nor is he part of the 1 percent the Occupy troops are protesting against. In the...
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L. Darryl Armstrong
Nov 9, 20111 min
Collaborate or Cooperate?
So, one of my clients has just sent a request to several of his colleagues proposing some unique ideas that can be mutually beneficial to...
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L. Darryl Armstrong
Oct 31, 20111 min
Dealing with Difficult People – The Know-It-All
Know-It-Alls (KIAs) are knowledgeable and very competent people, highly assertive and outspoken in their viewpoints, according to Drs....
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L. Darryl Armstrong
Oct 24, 20111 min
Dealing with Difficult Personalities – “The Sniper”
Snipers toss the grenade or make the shot and duck behind the tree, says authors Rick Brinkman and Rick Kirschner in their excellent...
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L. Darryl Armstrong
Sep 26, 20112 min
Dealing effectively with “Analyticals” in Your Life
Dealing with Analyticals Analyticals by nature are thinkers and process people. They don’t like surprises and they certainly don’t like a...
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L. Darryl Armstrong
Jun 27, 20111 min
Keeping it super simple
The K.I.S.S. (keeping it super simple) principle of communications is not new to anyone who has been in the business very long. However,...
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L. Darryl Armstrong
Jun 14, 20111 min
Dealing with Difficult People – The Tank
“Tanks” want to roll over you and intimidate you into submission. Fighting back, raising your voice won’t stop their behavior. However,...
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L. Darryl Armstrong
Jun 9, 20111 min
Dealing with Difficult People? Learn to breathe!
We can never be successful dealing with difficult people unless we first learn how to control our own emotions. One of the first steps in...
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L. Darryl Armstrong
Jun 8, 20111 min
Dealing with Difficult People – Where to place your desk
Many people reading this I dare predict maybe sitting in an office where their desk is between them and an escape route. When dealing...
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L. Darryl Armstrong
Jun 7, 20111 min
Dealing with Difficult People – Moving to more private space
When dealing with any personality and attempting to resolve a situation it is always best to remove the person from their source of...
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L. Darryl Armstrong
Jun 5, 20112 min
Descriptions of the Most Difficult Personalities – Dealing with Difficult People
Previously we introduced you to the difficult personality styles. Let’s look at a few characteristics of each. The Sherman Tank really...
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