The University of Texas has evacuated all their campus buildings due to a bomb threat from supposedly an  al-Qaida operative. The...

Nightmares are terrifying. Penn State’s initial bungling of the “simmering crisis” involving convicted felon Jerry Sandusky was only the...

http://www.infowars.com/tsa-agents-laugh-at-deaf-man-call-him-fing-deafie-steal-his-candy/ A crisis underway … a “false flag” or a real...

How an organization communicates its story to the public during a crisis is as important today as how prepared the organization is to...

Recently we were informed by one of our contractors that our facilitation services were no longer needed.  They, or the client (a state...

The other day at the airport I was sitting and reading a business article and enjoying my coffee. A man, whom I had never met name sat...

The Complainer – The Whiner This behavioral style drives all of us “up the wall.” Although they are people focused as opposed to task...

Too often I hear that old line – I think we have a failure to communicate – it always distresses me because IF this is really the issue...

Facilitation is the learned skill of making it easier for people to get from point A to point B  through a process of dialogue and...

So, Michael Moore, the film-maker says he is not rich nor is he part of the 1 percent the Occupy troops are protesting against. In the...

So, one of my clients has just sent a request to several of his colleagues proposing some unique ideas that can be mutually beneficial to...

Know-It-Alls (KIAs) are knowledgeable and very competent people, highly assertive and outspoken in their viewpoints, according to Drs....

Snipers toss the grenade or make the shot and duck behind the tree, says authors Rick Brinkman and Rick Kirschner in their excellent...

Dealing with Analyticals Analyticals by nature are thinkers and process people. They don’t like surprises and they certainly don’t like a...

The K.I.S.S. (keeping it super simple) principle of communications is not new to anyone who has been in the business very long. However,...

“Tanks” want to roll over you and intimidate you into submission. Fighting back, raising your voice won’t stop their behavior.  However,...

We can never be successful dealing with difficult people unless we first learn how to control our own emotions. One of the first steps in...

Many people reading this I dare predict maybe sitting in an office where their desk is between them and an escape route. When dealing...

When dealing with any personality and attempting to resolve a situation it is always best to remove the person from their source of...

Previously we introduced you to the difficult personality styles. Let’s look at a few characteristics of each. The Sherman Tank really...