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Practitioners and Teachers of Collaborative Informed Consent (R)
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Dealing with Difficult People – The Tank
“Tanks” want to roll over you and intimidate you into submission. Fighting back, raising your voice won’t stop their behavior. However,...
L. Darryl Armstrong
Jun 14, 20111 min read
Dealing with Difficult People – Where to place your desk
Many people reading this I dare predict maybe sitting in an office where their desk is between them and an escape route. When dealing...
L. Darryl Armstrong
Jun 8, 20111 min read
Dr. John Byrne’s Two Preventative Steps – Dealing with Difficult People
Dr. John Byrnes in his book Beyond Conflict notes that the two most important preventative steps we can take in preventing conflict are:...
L. Darryl Armstrong
May 31, 20111 min read
Dealing with difficult people – Act or react? – June 16 – Louisville, Ky
As a behavioral psychologist, I have observed for more than 35-years how economic and social conditions impact human behavior especially...
L. Darryl Armstrong
May 31, 20112 min read
Building Ownership in Your Organizations
Seventeen years ago, I started my own business, L. Darryl ARMSTRONG and Associates Behavioral Public Relations. I have not had a 40-hour...
L. Darryl Armstrong
May 19, 20111 min read
Hiring and Keeping Good Employees
Most of us know that Donald Trump is good at firing people. If you have ever watched The Apprentice, I suspect that at times you have...
L. Darryl Armstrong
May 14, 20111 min read
When Employees Are Happy
Employees want to believe that their company has a meaningful purpose, says Quint Studer in his book Results That Last. They want to...
L. Darryl Armstrong
May 1, 20111 min read
Holding Leaders Accountable
When asked, leaders invariably tell us they need help in setting specific goals and identifying tasks and skills that lead directly to...
L. Darryl Armstrong
Apr 5, 20111 min read
If you can’t measure it, you can’t manage it!
For years, I have been telling my clients that if you can’t measure it, you can’t manage it and although some of them get this sage...
L. Darryl Armstrong
Mar 29, 20111 min read
Leadership practices
Most companies still don’t standardize their leadership best practices. They may have dozens of ways to interview and hire, solve the...
L. Darryl Armstrong
Mar 22, 20111 min read
Excellence or perfection?
It seems that we often confuse the term excellence with perfection says Quint Studer in his book Results That Last. I agree. They are not...
L. Darryl Armstrong
Mar 14, 20111 min read
“Making the Rounds” – Walk Around Management
Making ‘The Rounds” to Improve Team Performance It is the skill of the leader that makes the difference when developing teams and...
L. Darryl Armstrong
Feb 24, 20111 min read
The Leaders Approach to Developing a Successful Organization
The leaders in your organization, Quint Studer author of Results That Last notes, should meet one-on-one with each of their employees to...
L. Darryl Armstrong
Feb 17, 20111 min read
TSA Could Use Dr. John Byrne’s Aggression Management Training
The Transportation Security Administration (TSA) and the Department of Homeland Security Secretary Janet Napolitano have yet to realize...
L. Darryl Armstrong
Nov 15, 20101 min read
Lockheed Martin Haley’s Run Project Wins Four Awards
Lockheed Martin and L. Darryl Armstrong and Associates Behavioral Public Relations have won four Landmark awards in the Kentucky Chapter...
L. Darryl Armstrong
Sep 29, 20101 min read
ICM Issues 2009 Crisis Report
The overall number of business crises were down significantly in 2009, and more in line with the years 2000 and 2004, but that did not...
L. Darryl Armstrong
Jun 25, 20101 min read
Language Matters – No Longer Golfing – No Longer Gulf Spill
The recent revelation that no longer will the President be “golfing” rather he will be “taking a badly needed break to clear his head”...
L. Darryl Armstrong
Jun 24, 20101 min read
ICM Crisis News Annual Report Available
My colleague Larry Smith, President of the Institute of Crisis Management, has released his latest annual report on crisis news for the...
L. Darryl Armstrong
Apr 22, 20081 min read
Sometimes You Need a ‘Bad Guy’
In business, sometimes it is necessary to play a “bad guy” role. You may have to do this to collect fees, insist on providing services in...
L. Darryl Armstrong
Apr 14, 20081 min read
Use ‘Action Teams’ …
…to Make Quick Progress When First Starting a Strategic Planning Program A few years ago, when I first worked at Lexington Community...
L. Darryl Armstrong
Apr 12, 20085 min read
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