What do Frisch’s Big Boy, IHOP, Curly’s and Miss Peggy’s have in common? If you were to answer they are all restaurants you would be...

Too often I hear that old line – I think we have a failure to communicate – it always distresses me because IF this is really the issue...

Facilitation is the learned skill of making it easier for people to get from point A to point B  through a process of dialogue and...

With all the Occupy this and that and all the hoopla around it reinforcing modern society’s drive to teach and seemingly even reward rude...

So, one of my clients has just sent a request to several of his colleagues proposing some unique ideas that can be mutually beneficial to...

Granted I teach hospitality training and was involved in the business for many years… Recently, I called a prominent area restaurant to...

Know-It-Alls (KIAs) are knowledgeable and very competent people, highly assertive and outspoken in their viewpoints, according to Drs....

Snipers toss the grenade or make the shot and duck behind the tree, says authors Rick Brinkman and Rick Kirschner in their excellent...

Okay, so I readily admit it – I am an Driving-Amiable!  I want to get the job done while still maintaining good relationships with...

Dealing with Analyticals Analyticals by nature are thinkers and process people. They don’t like surprises and they certainly don’t like a...

You are a driver. Your are task focused. You want to get the job done and done now. Drivers are not concerned about relationships as much...

The K.I.S.S. (keeping it super simple) principle of communications is not new to anyone who has been in the business very long. However,...

“Tanks” want to roll over you and intimidate you into submission. Fighting back, raising your voice won’t stop their behavior.  However,...

We can never be successful dealing with difficult people unless we first learn how to control our own emotions. One of the first steps in...

Many people reading this I dare predict maybe sitting in an office where their desk is between them and an escape route. When dealing...

When dealing with any personality and attempting to resolve a situation it is always best to remove the person from their source of...

Previously we introduced you to the difficult personality styles. Let’s look at a few characteristics of each. The Sherman Tank really...

Following are the most difficult behavioral styles that we will have to be prepared to effectively deal with as communicators if we want...

Dr. John Byrnes in his book Beyond Conflict notes that the two most important preventative steps we can take in preventing conflict are:...

As a behavioral psychologist, I have observed for more than 35-years how economic and social conditions impact human behavior especially...