With all the Occupy this and that and all the hoopla around it reinforcing modern society’s drive to teach and seemingly even reward rude...

So, one of my clients has just sent a request to several of his colleagues proposing some unique ideas that can be mutually beneficial to...

Know-It-Alls (KIAs) are knowledgeable and very competent people, highly assertive and outspoken in their viewpoints, according to Drs....

Okay, so I readily admit it – I am an Driving-Amiable!  I want to get the job done while still maintaining good relationships with...

Dealing with Analyticals Analyticals by nature are thinkers and process people. They don’t like surprises and they certainly don’t like a...

You are a driver. Your are task focused. You want to get the job done and done now. Drivers are not concerned about relationships as much...

The K.I.S.S. (keeping it super simple) principle of communications is not new to anyone who has been in the business very long. However,...

“Tanks” want to roll over you and intimidate you into submission. Fighting back, raising your voice won’t stop their behavior.  However,...

We can never be successful dealing with difficult people unless we first learn how to control our own emotions. One of the first steps in...

When dealing with any personality and attempting to resolve a situation it is always best to remove the person from their source of...

Most of us know that Donald Trump is good at firing people. If you have ever watched The Apprentice, I suspect that at times you have...

The leaders in your organization, Quint Studer author of Results That Last  notes, should meet one-on-one with each of their employees to...

A recent situation at the Kentucky New Era in Hopkinsville, Kentucky shows how when team members understand that it is okay to assume...

My colleague Larry Smith, President of the Institute of Crisis Management, has released his latest annual report on crisis news for the...

In business, sometimes it is necessary to play a “bad guy” role. You may have to do this to collect fees, insist on providing services in...

…to Make Quick Progress When First Starting a Strategic Planning Program A few years ago, when I first worked at Lexington Community...

Consider establishing fees based on value of the services you will provide and not on the time you spend on the project. Clients will...

You may want to consider charging a per diem for your travel expenses (hotels, meals and incidentals) rather than direct reibursement....

So now you are a successful consultant! As a professional in the field of consulting, you will be frequently asked to give your clients...

Don’t quote fees or invoice for services in any way that will communicate that you are petty or not delivering solid benefits for the...