• L. Darryl Armstrong

Crisis Communications: People Remember How You Make Them Feel Not What You Say – Emotional Connectio


Bring something of value to your customers and employees during a crisis. This value can be emotional, physical, or financial. It can be hope, reassurance, leadership, peace of mind for a given moment. People will remember what you do and how you make them feel not what you say.

#crisiscommunications #crisisleadership #crisismanagement #payitforward

#crisiscommunications #crisisleadership #payitforward

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