Crisis Communications: People Remember How You Make Them Feel Not What You Say – Emotional Connectio
- L. Darryl Armstrong
- Mar 26, 2020
- 1 min read
Bring something of value to your customers and employees during a crisis. This value can be emotional, physical, or financial. It can be hope, reassurance, leadership, peace of mind for a given moment. People will remember what you do and how you make them feel not what you say.
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