L. Darryl Armstrong
Executives Can Create Crisis or They Can Prevent and Solve the Problems
Sadly, as we have recently seen in the IACLEA organization when executives step out on their own and make proclamations without consulting their colleagues crisis can and will develop.
The most recent example of such a flap is the Transportation Safety Administration’s (yes, the beloved TSA at your airport folks) decision to allow knives, golf clubs and hockey sticks aboard flights without consulting those potentially impacted.
Bloomberg reports today: The U.S. Transportation Security Administration will let people carry small pocket knives onto passenger planes for the first time since the Sept. 11 terrorist attacks, along with golf clubs, hockey sticks and plastic Wiffle Ball-style bats.
The agency will permit knives with retractable blades shorter than 6 centimeters (2.36 inches) and narrower than 1/2 inch, TSA Administrator John Pistole said today at an aviation security conference in Brooklyn. The change, to conform with international rules, takes effect April 25.
Passengers will also be allowed to board flights with some other items that are currently prohibited, including sticks used to play lacrosse, billiards and hockey, ski poles and as many as two golf clubs, Pistole said.
The changes attracted criticism from labor unions representing flight attendants.
“This policy was designed to make the lives of TSA staff easier, but not make flights safer,” Stacy Martin, president of the Transportation Workers Union local that represents Southwest Airlines Co. flight attendants, said in a statement.
“While we agree that a passenger wielding a small knife or swinging a golf club or hockey stick poses less of a threat to the pilot locked in the cockpit, these are real threats to passengers and flight attendants in the passenger cabin,” Martin said.
You can read more about this created crisis at: http://www.bloomberg.com/news/2013-03-05/tsa-will-permit-knives-golf-clubs-on-u-s-planes.html
Sadly, it appears that many organizations have adopted the position of the White House in “never let a go to crisis go to waste.”
Such management styles don’t lend themselves to collaboration and support from those they manage and are responsible to.
You can solve and prevent such problems by involving those directly affected.
Read more about this approach at: http://www.fourriversbusiness.com/view/full_story/19895206/article-Solve-problems-by-involving–those-who-have-them?
#preventingacrisis #Creatingacrisis #Crisismanagement #communityoutreach #buildingconsensus