L. Darryl Armstrong
The Importance of Clarity in Communications
In my 50-year career, I have been responsible for teams of various sizes.
A mentor of mine, when I was in my twenties, gave me some sage advice based on his experience in leading successful teams.
He told me, “Tell, then show, if possible, what you expect your team to do. Always ask each team member if they understand what you have told them. Have each member repeat it back person-by-person. If critical, repeat the process.”