When Carole Bailey asks a favor, I simply can’t resist. Carole is the widow of my friend and “brother” Doug Bailey and the sister of my...

The GI and Silent Generations – Part One Consider this situation – your management team is made up of “Baby Boomers”. Your staff is made...

Pam Reed, owner, baker and cook at Tea Thyme and Toast Eatery in Eddyville, Ky has developed a cadre of “raving customers” the past few...

“Service that exceeds the need is the competitive edge for any organization in today’s highly competitive environment.  The journey to...

Last year I had the distinct pleasure of presenting our Customer Service Excellence program for the Carroll County Iowa Chamber of...

The deadliest campus shooting in U.S. history occurred this past April. Students, faculty and staff at Virginia Polytechnic Institute and...

… to Make Quick Progress When First Starting a Strategic Planning Program Tuesday, August 14, 2007 A few years ago, when I first worked...

Whether an organization, community or a person without a vision we will simply perish Saturday, August 4,2007 No vision and you perish; ...

Sunday, July 29, 2007 Ever wondered how you could keep your name in front of potential clients without seeming “pushy”? Consider doing a...

PERSPECTIVES July 24, 2007 You can increase referrals by becoming known to influential sources whom you have not yet had the opportunity...

PERSPECTIVES July 16, 2007 Being identified as a researcher and one who contributes to the education and advanced of your field of...

PERSPECTIVES July 9, 2007 Consultants, speakers and professionals often spend untold hours on work that is necessary yet not directly...

PERSPECTIVES July 4, 2007 Happy Independence Day! I have been on the road extensively the past 7-days and am now just getting caught up....

Monday, June 25, 2007 When selling to committees, take time to talk to each individual involved in the decision making process. Listen to...

19 June 2007 Recently, I completed a series of focus groups for a company that wanted responses from consumers on three ads they had run...

Saturday, June 16, 2007 Recently, Robert Middleton, http://www.actionplan.com/ reminded me why we must get away from power point...

June 9, 2007 RIVERSIDE, CA — Corner of Main Street and Mission Inn Avenue. You can’t but help liking southern California. For a good ole...

Pre-qualify your prospects by asking them if they are in a position to make a commitment for your services — provided, of course, you can...

“Devote between 15 and 25% of your working hours to marketing your services”, says the late Howard Shenson, the nationally known and...

Detective Frank Hunt has a distinguished 30-year career with the 110th precinct in New York City. He has seen most all of it when it...