Valerie Reeves is a successful businesswoman in Louisville, Kentucky. Time to her is money and recently when she purchased a new clothes...

So now you know you have a “driver” personality and/or management style person you need to deal effectively with — how do you do it?...

So you think/feel that your boss, your significant other, or your employee is a driver. But how do you know that they are drivers? Well,...

By H.J.D. Stimpson – Special Correspondent Behold the salesman stereotype-the smooth-talking glad-hander wearing a flashy tie, white...

BABY BOOMERS: 1943-1960 Baby Boomers are ages 38 to 55. The first Baby Boomer in fact applied for their social security yesterday on line...

When Carole Bailey asks a favor, I simply can’t resist. Carole is the widow of my friend and “brother” Doug Bailey and the sister of my...

Eddie Mannis, owner of Prestige Cleaners in Knoxville is one special fellow and I am convinced there will be a special place in Heaven...

The GI and Silent Generations – Part One Consider this situation – your management team is made up of “Baby Boomers”. Your staff is made...

If our customers drive us to be better as business people then we are destined to get valuable customer feedback and react to it so we...

Pam Reed, owner, baker and cook at Tea Thyme and Toast Eatery in Eddyville, Ky has developed a cadre of “raving customers” the past few...

“Service that exceeds the need is the competitive edge for any organization in today’s highly competitive environment.  The journey to...

Last year I had the distinct pleasure of presenting our Customer Service Excellence program for the Carroll County Iowa Chamber of...

I suspect that when Larry G. Hincker joined Virginia Tech in 1989 he never conceived of the possibility that he would one day be the...

The deadliest campus shooting in U.S. history occurred this past April. Students, faculty and staff at Virginia Polytechnic Institute and...

Monday, August 20, 2007 “In early civilizations, fire starters taught others how to keep the flame alive. If they were successful, the...

… to Make Quick Progress When First Starting a Strategic Planning Program Tuesday, August 14, 2007 A few years ago, when I first worked...

(Thanks to my friend and fellow dog lover Anne McDowell for sharing this.) We feel tremendous love for our dogs, and our dogs sure seem...

The hard part is over … not yet Mr. Bonds not even close So, Barry Bonds is now even with Hank Aaron in the number of career home runs –...

Whether an organization, community or a person without a vision we will simply perish Saturday, August 4,2007 No vision and you perish; ...

Sunday, July 29, 2007 I know there are lots of you out there that love to bash Hillary and Bill Clinton. Some of you actually will...