L. Darryl Armstrong
Descriptions of the Most Difficult Personalities – Dealing with Difficult People
Previously we introduced you to the difficult personality styles. Let’s look at a few characteristics of each. The Sherman Tank really...
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Practitioners and Teachers of Collaborative Informed Consent (R)
L. Darryl Armstrong
- May 30, 2011
- 7 min
The Kentucky Press Association Undertakes Strategic Planning to Develop a Dynamic Future Path Forwa
KPA strategic planning – persistence, forethought and commitment ensures outcome exceeds all expectations By Susan Gaffney-Evans and...
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L. Darryl Armstrong
- May 19, 2011
- 1 min
Building Ownership in Your Organizations
Seventeen years ago, I started my own business, L. Darryl ARMSTRONG and Associates Behavioral Public Relations. I have not had a 40-hour...
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L. Darryl Armstrong
- Mar 29, 2011
- 1 min
If you can’t measure it, you can’t manage it!
For years, I have been telling my clients that if you can’t measure it, you can’t manage it and although some of them get this sage...
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L. Darryl Armstrong
- Mar 22, 2011
- 1 min
Leadership practices
Most companies still don’t standardize their leadership best practices. They may have dozens of ways to interview and hire, solve the...
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L. Darryl Armstrong
- Mar 14, 2011
- 1 min
Excellence or perfection?
It seems that we often confuse the term excellence with perfection says Quint Studer in his book Results That Last. I agree. They are not...
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L. Darryl Armstrong
- Oct 14, 2010
- 1 min
ARMSTRONG and Associates Gather 4 Landmark Awards
2010 LANDMARK AWARDS – Kay Armstrong, Dr. L. Darryl Armstrong and Gail Rymer, Lockheed Martin recently received four Landmark Awards from...
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L. Darryl Armstrong
- Sep 29, 2010
- 1 min
Lockheed Martin Haley’s Run Project Wins Four Awards
Lockheed Martin and L. Darryl Armstrong and Associates Behavioral Public Relations have won four Landmark awards in the Kentucky Chapter...
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L. Darryl Armstrong
- Apr 22, 2008
- 1 min
ICM Crisis News Annual Report Available
My colleague Larry Smith, President of the Institute of Crisis Management, has released his latest annual report on crisis news for the...
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L. Darryl Armstrong
- Mar 30, 2008
- 1 min
Set Fees Based in Value, Not Time Spent
Consider establishing fees based on value of the services you will provide and not on the time you spend on the project. Clients will...
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L. Darryl Armstrong
- Feb 16, 2008
- 2 min
Starbucks is Getting Serious Again About Customer Service
Starbucks nationwide to close for emergency re-training Feb. 26 Sarah Gilbert hits the mark with her latest post. The issue of customer...
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L. Darryl Armstrong
- Jan 28, 2008
- 3 min
8 Steps to Finding and Hiring the Right Employees
Here is what you must do to find the right fit between you and the employee. First, look and interview for “attitude,” which is reflected...
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L. Darryl Armstrong
- Jan 16, 2008
- 1 min
Glenn Beck’s Hospital Video Should Put Every Hospital On Alert
Could it have come at a worse time? Both political parties want to muck around in the business of health care. Every candidate has the...
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L. Darryl Armstrong
- Jan 13, 2008
- 1 min
Put a Client’s Fears to Rest Before Beginning Work on the Project
Be sure to identify the fears that prospective clients have about working with you. It takes some effort, but they will be reluctant to...
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L. Darryl Armstrong
- Jan 7, 2008
- 1 min
Let Clients Know You Will Make Them Self-Sufficient
The late great Howard Shenson was a mentor of mine and a great consultant who helped many of us develop and grow our businesses. He was...
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L. Darryl Armstrong
- Oct 16, 2007
- 6 min
Part Two of Two – Generational Marketing – Do you serve ALL your customers? — The Baby B
BABY BOOMERS: 1943-1960 Baby Boomers are ages 38 to 55. The first Baby Boomer in fact applied for their social security yesterday on line...
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L. Darryl Armstrong
- Oct 9, 2007
- 6 min
Part One of Two: Generational Marketing – Do you serve ALL your customers?
The GI and Silent Generations – Part One Consider this situation – your management team is made up of “Baby Boomers”. Your staff is made...
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L. Darryl Armstrong
- Sep 7, 2007
- 4 min
A Mutli-part Series: Part 2 – An Assessment of Larry G. Hincker, University of Virginia’
I suspect that when Larry G. Hincker joined Virginia Tech in 1989 he never conceived of the possibility that he would one day be the...
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L. Darryl Armstrong
- Aug 29, 2007
- 5 min
A Multi-Part Series: Part 1 – An Analysis of the Virginia Tech Crisis — Observations and
The deadliest campus shooting in U.S. history occurred this past April. Students, faculty and staff at Virginia Polytechnic Institute and...
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L. Darryl Armstrong
- Aug 20, 2007
- 6 min
15 “Sparks” That Turn You Into a “Fire-Starter”
Monday, August 20, 2007 “In early civilizations, fire starters taught others how to keep the flame alive. If they were successful, the...
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