Previously we introduced you to the difficult personality styles. Let’s look at a few characteristics of each. The Sherman Tank really...

KPA strategic planning –  persistence, forethought and commitment ensures outcome exceeds all expectations By Susan Gaffney-Evans and...

Seventeen years ago, I started my own business,  L. Darryl ARMSTRONG and Associates Behavioral Public Relations. I have not had a 40-hour...

For years, I have been telling my clients that if you can’t measure it, you can’t manage it and although some of them get this sage...

Most companies still don’t standardize their leadership best practices. They may have dozens of ways to interview and hire, solve the...

It seems that we often confuse the term excellence with perfection says Quint Studer in his book Results That Last. I agree. They are not...

2010 LANDMARK AWARDS – Kay Armstrong, Dr. L. Darryl Armstrong and Gail Rymer, Lockheed Martin recently received four Landmark Awards from...

Lockheed Martin and L. Darryl Armstrong and Associates Behavioral Public Relations have won four Landmark awards in the Kentucky Chapter...

My colleague Larry Smith, President of the Institute of Crisis Management, has released his latest annual report on crisis news for the...

Consider establishing fees based on value of the services you will provide and not on the time you spend on the project. Clients will...

Starbucks nationwide to close for emergency re-training Feb. 26 Sarah Gilbert hits the mark with her latest post. The issue of customer...

Here is what you must do to find the right fit between you and the employee. First, look and interview for “attitude,” which is reflected...

Could it have come at a worse time? Both political parties want to muck around in the business of health care. Every candidate has the...

Be sure to identify the fears that prospective clients have about working with you. It takes some effort, but they will be reluctant to...

The late great Howard Shenson was a mentor of mine and a great consultant who helped many of us develop and grow our businesses. He was...

BABY BOOMERS: 1943-1960 Baby Boomers are ages 38 to 55. The first Baby Boomer in fact applied for their social security yesterday on line...

The GI and Silent Generations – Part One Consider this situation – your management team is made up of “Baby Boomers”. Your staff is made...

I suspect that when Larry G. Hincker joined Virginia Tech in 1989 he never conceived of the possibility that he would one day be the...

The deadliest campus shooting in U.S. history occurred this past April. Students, faculty and staff at Virginia Polytechnic Institute and...

Monday, August 20, 2007 “In early civilizations, fire starters taught others how to keep the flame alive. If they were successful, the...