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L. Darryl ARMSTRONG Ph.D. and Associates Behavioral Public Relations 

Practitioners and Teachers of Collaborative Informed Consent (R)

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    ldarrylarmstrong@gmail.com

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    • All Posts
    • Collaborative Informed Consent
    • Strategic planning
    • Conflict Prevention and Management
    • Behavioral Personality Styles
    • Behavioral Public Relations
    • Aggression Management
    • Business Continuity Planning
    • Community Relations
    • Consulting
    • Creating Excellence
    • Crisis Management
    • Crisis Planning
    • Customer Service Excellence
    • Emergency Operations Planning
    • Dealing with Difficult People
    • Leadership
    • Management Styles
    • Managing Conflict
    • Managing Change
    • Memorable Customer Service
    • Media
    • Perspectives
    • Quint Studer
    • Stakeholder Communications
    • Team Building
    L. Darryl Armstrong
    • Jun 5, 2011
    • 2 min
    Community Relations

    Descriptions of the Most Difficult Personalities – Dealing with Difficult People

    Previously we introduced you to the difficult personality styles. Let’s look at a few characteristics of each. The Sherman Tank really...
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    L. Darryl Armstrong
    • Jun 1, 2011
    • 1 min
    Aggression Management

    The Most Difficult Personality Styles – How to Deal with Difficult People

    Following are the most difficult behavioral styles that we will have to be prepared to effectively deal with as communicators if we want...
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    L. Darryl Armstrong
    • Jun 1, 2011
    • 1 min
    Aggression Management

    Dr. John Byrne’s Two Preventative Steps – Dealing with Difficult People

    Dr. John Byrnes in his book Beyond Conflict notes that the two most important preventative steps we can take in preventing conflict are:...
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    L. Darryl Armstrong
    • May 31, 2011
    • 2 min
    Creating Excellence

    Dealing with difficult people – Act or react? – June 16 – Louisville, Ky

    As a behavioral psychologist, I have observed for more than 35-years how economic and social conditions impact human behavior especially...
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    L. Darryl Armstrong
    • May 30, 2011
    • 7 min
    Managing Change

    The Kentucky Press Association Undertakes Strategic Planning to Develop a Dynamic Future Path Forwa

    KPA strategic planning –  persistence, forethought and commitment ensures outcome exceeds all expectations By Susan Gaffney-Evans and...
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    L. Darryl Armstrong
    • May 19, 2011
    • 1 min
    Creating Excellence

    Building Ownership in Your Organizations

    Seventeen years ago, I started my own business,  L. Darryl ARMSTRONG and Associates Behavioral Public Relations. I have not had a 40-hour...
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    L. Darryl Armstrong
    • May 14, 2011
    • 1 min
    Perspectives

    Hiring and Keeping Good Employees

    Most of us know that Donald Trump is good at firing people. If you have ever watched The Apprentice, I suspect that at times you have...
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    L. Darryl Armstrong
    • May 1, 2011
    • 1 min
    Creating Excellence

    When Employees Are Happy

    Employees want to believe that their company has a meaningful purpose, says Quint Studer in his book Results That Last.  They want to...
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    L. Darryl Armstrong
    • Apr 6, 2011
    • 1 min
    Creating Excellence

    Holding Leaders Accountable

    When asked, leaders invariably tell us they need help in setting specific goals and identifying tasks and skills that lead directly to...
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    L. Darryl Armstrong
    • Mar 29, 2011
    • 1 min
    Creating Excellence

    If you can’t measure it, you can’t manage it!

    For years, I have been telling my clients that if you can’t measure it, you can’t manage it and although some of them get this sage...
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    L. Darryl Armstrong
    • Mar 22, 2011
    • 1 min
    Creating Excellence

    Leadership practices

    Most companies still don’t standardize their leadership best practices. They may have dozens of ways to interview and hire, solve the...
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    L. Darryl Armstrong
    • Mar 15, 2011
    • 1 min
    Creating Excellence

    Excellence or perfection?

    It seems that we often confuse the term excellence with perfection says Quint Studer in his book Results That Last. I agree. They are not...
    2 views0 comments
    L. Darryl Armstrong
    • Mar 3, 2011
    • 2 min
    Managing Conflict

    Stopping the We/They in Organizations

    Just what is the we/they phenomena? Simply, it is when we are working within an organization and we make ourselves look better at the...
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    L. Darryl Armstrong
    • Feb 24, 2011
    • 1 min
    Managing Change

    “Making the Rounds” – Walk Around Management

    Making ‘The Rounds” to Improve Team Performance It is the skill of the leader that makes the difference when developing teams and...
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    L. Darryl Armstrong
    • Feb 17, 2011
    • 1 min
    Perspectives

    The Leaders Approach to Developing a Successful Organization

    The leaders in your organization, Quint Studer author of Results That Last  notes, should meet one-on-one with each of their employees to...
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    L. Darryl Armstrong
    • Feb 8, 2011
    • 1 min
    Managing Conflict

    Dealing with Low Performers

    The Low Performer – Using the D.E.S.K. Approach Most managers and leaders for some reason believe that you should spend 90 plus percent...
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    L. Darryl Armstrong
    • Aug 22, 2008
    • 3 min
    Conflict Prevention and Management

    Are You Responsible for Building Trust?

    As a manager or employee do you understand your responsibilities when it comes to reducing aggression? Or do you contribute to it? Those...
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    Starbucks is Getting Serious Again About Customer Service
    L. Darryl Armstrong
    • Feb 16, 2008
    • 2 min
    Community Relations

    Starbucks is Getting Serious Again About Customer Service

    Starbucks nationwide to close for emergency re-training Feb. 26 Sarah Gilbert hits the mark with her latest post. The issue of customer...
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    L. Darryl Armstrong
    • Jan 28, 2008
    • 3 min
    Perspectives

    8 Steps to Finding and Hiring the Right Employees

    Here is what you must do to find the right fit between you and the employee. First, look and interview for “attitude,” which is reflected...
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    Identifying “Driver” Personality and Management Styles
    L. Darryl Armstrong
    • Oct 24, 2007
    • 1 min
    Perspectives

    Identifying “Driver” Personality and Management Styles

    So you think/feel that your boss, your significant other, or your employee is a driver. But how do you know that they are drivers? Well,...
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