L. Darryl Armstrong
Descriptions of the Most Difficult Personalities – Dealing with Difficult People
Previously we introduced you to the difficult personality styles. Let’s look at a few characteristics of each. The Sherman Tank really...
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Practitioners and Teachers of Collaborative Informed Consent (R)
L. Darryl Armstrong
- Jun 1, 2011
- 1 min
The Most Difficult Personality Styles – How to Deal with Difficult People
Following are the most difficult behavioral styles that we will have to be prepared to effectively deal with as communicators if we want...
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L. Darryl Armstrong
- May 31, 2011
- 1 min
Dr. John Byrne’s Two Preventative Steps – Dealing with Difficult People
Dr. John Byrnes in his book Beyond Conflict notes that the two most important preventative steps we can take in preventing conflict are:...
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L. Darryl Armstrong
- May 31, 2011
- 2 min
Dealing with difficult people – Act or react? – June 16 – Louisville, Ky
As a behavioral psychologist, I have observed for more than 35-years how economic and social conditions impact human behavior especially...
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L. Darryl Armstrong
- May 30, 2011
- 7 min
The Kentucky Press Association Undertakes Strategic Planning to Develop a Dynamic Future Path Forwa
KPA strategic planning – persistence, forethought and commitment ensures outcome exceeds all expectations By Susan Gaffney-Evans and...
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L. Darryl Armstrong
- May 19, 2011
- 1 min
Building Ownership in Your Organizations
Seventeen years ago, I started my own business, L. Darryl ARMSTRONG and Associates Behavioral Public Relations. I have not had a 40-hour...
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L. Darryl Armstrong
- May 14, 2011
- 1 min
Hiring and Keeping Good Employees
Most of us know that Donald Trump is good at firing people. If you have ever watched The Apprentice, I suspect that at times you have...
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L. Darryl Armstrong
- May 1, 2011
- 1 min
When Employees Are Happy
Employees want to believe that their company has a meaningful purpose, says Quint Studer in his book Results That Last. They want to...
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L. Darryl Armstrong
- Apr 5, 2011
- 1 min
Holding Leaders Accountable
When asked, leaders invariably tell us they need help in setting specific goals and identifying tasks and skills that lead directly to...
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L. Darryl Armstrong
- Mar 29, 2011
- 1 min
If you can’t measure it, you can’t manage it!
For years, I have been telling my clients that if you can’t measure it, you can’t manage it and although some of them get this sage...
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L. Darryl Armstrong
- Mar 22, 2011
- 1 min
Leadership practices
Most companies still don’t standardize their leadership best practices. They may have dozens of ways to interview and hire, solve the...
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L. Darryl Armstrong
- Mar 14, 2011
- 1 min
Excellence or perfection?
It seems that we often confuse the term excellence with perfection says Quint Studer in his book Results That Last. I agree. They are not...
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L. Darryl Armstrong
- Mar 3, 2011
- 2 min
Stopping the We/They in Organizations
Just what is the we/they phenomena? Simply, it is when we are working within an organization and we make ourselves look better at the...
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L. Darryl Armstrong
- Feb 24, 2011
- 1 min
“Making the Rounds” – Walk Around Management
Making ‘The Rounds” to Improve Team Performance It is the skill of the leader that makes the difference when developing teams and...
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L. Darryl Armstrong
- Feb 17, 2011
- 1 min
The Leaders Approach to Developing a Successful Organization
The leaders in your organization, Quint Studer author of Results That Last notes, should meet one-on-one with each of their employees to...
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L. Darryl Armstrong
- Feb 8, 2011
- 1 min
Dealing with Low Performers
The Low Performer – Using the D.E.S.K. Approach Most managers and leaders for some reason believe that you should spend 90 plus percent...
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L. Darryl Armstrong
- Aug 22, 2008
- 3 min
Are You Responsible for Building Trust?
As a manager or employee do you understand your responsibilities when it comes to reducing aggression? Or do you contribute to it? Those...
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L. Darryl Armstrong
- Feb 16, 2008
- 2 min
Starbucks is Getting Serious Again About Customer Service
Starbucks nationwide to close for emergency re-training Feb. 26 Sarah Gilbert hits the mark with her latest post. The issue of customer...
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L. Darryl Armstrong
- Jan 28, 2008
- 3 min
8 Steps to Finding and Hiring the Right Employees
Here is what you must do to find the right fit between you and the employee. First, look and interview for “attitude,” which is reflected...
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L. Darryl Armstrong
- Oct 24, 2007
- 1 min
Identifying “Driver” Personality and Management Styles
So you think/feel that your boss, your significant other, or your employee is a driver. But how do you know that they are drivers? Well,...
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