Previously we introduced you to the difficult personality styles. Let’s look at a few characteristics of each. The Sherman Tank really...

Following are the most difficult behavioral styles that we will have to be prepared to effectively deal with as communicators if we want...

Dr. John Byrnes in his book Beyond Conflict notes that the two most important preventative steps we can take in preventing conflict are:...

As a behavioral psychologist, I have observed for more than 35-years how economic and social conditions impact human behavior especially...

KPA strategic planning –  persistence, forethought and commitment ensures outcome exceeds all expectations By Susan Gaffney-Evans and...

Seventeen years ago, I started my own business,  L. Darryl ARMSTRONG and Associates Behavioral Public Relations. I have not had a 40-hour...

Most of us know that Donald Trump is good at firing people. If you have ever watched The Apprentice, I suspect that at times you have...

Employees want to believe that their company has a meaningful purpose, says Quint Studer in his book Results That Last.  They want to...

When asked, leaders invariably tell us they need help in setting specific goals and identifying tasks and skills that lead directly to...

For years, I have been telling my clients that if you can’t measure it, you can’t manage it and although some of them get this sage...

Most companies still don’t standardize their leadership best practices. They may have dozens of ways to interview and hire, solve the...

It seems that we often confuse the term excellence with perfection says Quint Studer in his book Results That Last. I agree. They are not...

Just what is the we/they phenomena? Simply, it is when we are working within an organization and we make ourselves look better at the...

Making ‘The Rounds” to Improve Team Performance It is the skill of the leader that makes the difference when developing teams and...

The leaders in your organization, Quint Studer author of Results That Last  notes, should meet one-on-one with each of their employees to...

The Low Performer – Using the D.E.S.K. Approach Most managers and leaders for some reason believe that you should spend 90 plus percent...

As a manager or employee do you understand your responsibilities when it comes to reducing aggression? Or do you contribute to it? Those...

Starbucks nationwide to close for emergency re-training Feb. 26 Sarah Gilbert hits the mark with her latest post. The issue of customer...

Here is what you must do to find the right fit between you and the employee. First, look and interview for “attitude,” which is reflected...

So you think/feel that your boss, your significant other, or your employee is a driver. But how do you know that they are drivers? Well,...