Let’s give DELTA AIRLINES the opportunity to investigate this situation BUT IF it even remotely seems close to what happened according to...

The University of Texas has evacuated all their campus buildings due to a bomb threat from supposedly an  al-Qaida operative. The...

David Thompson at the Ky Press Association has just announced they now have an app – the cost $0.00 – want to know more? A few years ago,...

Each impression you make will – temporarily, at least – be your last. Always make it strong. – Harry Beckwith author of Selling the...

“Saying many things usually leads to not remembering anything significant.” We are in the middle of a political campaign season as most...

From the back of the bay on Eddy Creek, Ky – Many of you know that a part of our portfolio at L. Darryl ARMSTRONG and Associates...

The other day at the airport I was sitting and reading a business article and enjoying my coffee. A man, whom I had never met name sat...

The Complainer – The Whiner This behavioral style drives all of us “up the wall.” Although they are people focused as opposed to task...

What do Frisch’s Big Boy, IHOP, Curly’s and Miss Peggy’s have in common? If you were to answer they are all restaurants you would be...

Too often I hear that old line – I think we have a failure to communicate – it always distresses me because IF this is really the issue...

Facilitation is the learned skill of making it easier for people to get from point A to point B  through a process of dialogue and...

So, one of my clients has just sent a request to several of his colleagues proposing some unique ideas that can be mutually beneficial to...

Know-It-Alls (KIAs) are knowledgeable and very competent people, highly assertive and outspoken in their viewpoints, according to Drs....

Snipers toss the grenade or make the shot and duck behind the tree, says authors Rick Brinkman and Rick Kirschner in their excellent...

Okay, so I readily admit it – I am an Driving-Amiable!  I want to get the job done while still maintaining good relationships with...

Dealing with Analyticals Analyticals by nature are thinkers and process people. They don’t like surprises and they certainly don’t like a...

You are a driver. Your are task focused. You want to get the job done and done now. Drivers are not concerned about relationships as much...

“Tanks” want to roll over you and intimidate you into submission. Fighting back, raising your voice won’t stop their behavior.  However,...

We can never be successful dealing with difficult people unless we first learn how to control our own emotions. One of the first steps in...

Many people reading this I dare predict maybe sitting in an office where their desk is between them and an escape route. When dealing...